Refund Policy

Change-of-mind returns

Because our products are supplied for in-vitro laboratory research and shipped directly from the manufacturer, change-of-mind returns of dispatched materials are not accepted once an order has shipped. This does not affect your rights where an order arrives incorrect, defective, damaged, or was otherwise misrepresented.

Cancellations

You may request cancellation any time before an order dispatches. Contact us right away at support@corebioscience.com and we will confirm whether fulfillment can still be stopped. Once an order has shipped, it falls under the damaged/incorrect-item process below rather than cancellation.

Damaged, incorrect, or misrepresented orders

If your order arrives damaged, incorrect, or does not match what you ordered, contact us within 7 days of delivery with your order number and, if applicable, the lot number on the product label.

Do not dispose of or return materials until we've given you handling instructions — this protects you and lets us properly investigate the issue with our manufacturer.

How refunds are issued

Approved refunds are issued to your original payment method. Refunds may take a few business days to appear on your statement once processed.

Starting a request

Email support@corebioscience.com, Monday–Friday, 9:00 AM–5:00 PM ET, with your order number. See our Shipping Policy for delivery timing and carrier details.