Customer Support Policy
Core Bioscience
How to reach us
Email support@corebioscience.com, Monday–Friday, 9:00 AM–5:00 PM ET. We aim to respond within one business day. See the Contact page for the current contact details.
What our support team can help with
Eligible order questions, product questions, account and verification questions, and general support requests. Include your order number when writing in about an existing order so we can look into it faster.
What our support team cannot help with
Support is limited to research use of our catalog. We do not provide medical, health, or dosing guidance, and cannot answer questions about personal or clinical use of any product. These materials are for lawful in-vitro laboratory research only and are not for human or animal use.
Shipping, returns & refunds
For delivery timing, see our Shipping Policy. For cancellations, returns, and refunds, see our Refund Policy.